Team
Doreen Okiri
Customer Success Leader · Kenya
Profile
Doreen brings 20 years of experience grounded in IT and the delivery of enterprise digital transformation, including 8 years in customer success. She has led customer success at Oracle, where she managed SaaS accounts across East and West Africa, and at DoubleGDP, Amitruck and ReplicaDX. Before that she managed business systems implementations at Kenya Airways and ran software projects at Ascribe. Her work bridges technology and business practice, and she has worked with teams across EMEA and North and Central America.
Experience
- ReplicaDX, Customer Success and Programs Lead
- Amitruck, Head of Customer Success
- DoubleGDP, Head of Customer Success and Revenue
- Oracle, Customer Success Manager, SaaS
- Kenya Airways, Systems Implementation Manager and Business Systems Analyst
- Ascribe, Project Manager, Data Conversion Specialist and QA Analyst
Qualifications
- BSc, University of Nairobi
- Value Realization Best Practices for Customer Success Management
- Customer Success Management Fundamentals
- Design Thinking: Customer Experience
LinkedIn: www.linkedin.com/in/doreen-okiri
